Payments policy:

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your destination, definitely before the commencement of the services.

Management personnel hold the right to decide upon the amount to be paid as advance payment (Half Payment), based on the nature of the service & the time left for the commencement of the service.

Cancellation policy:

If a Camp is called off at the last moment due to a natural calamity/unforeseen circumstances (like rains, earthquake, landslides, strike, bandh, decided by management team etc), we will issue the full fees.

Cancellation is on full fees Otherwise you can change your camp dates if it’s possible by us.

The cancellation charges

• Before more than 40 days of expedition, 90% refund.
• Before 25 to 40 days of expedition, 75% refund.
• Before 15 to 25 days of expedition, 50% refund.
• Before 1 to 15 days of expedition, 25% refund.
• In last 24 hours of Departure, 10% refund.
• The refund amount will be paid in 7 working days through an online mode of payment.
• No refund will be given in case the participant terminates the tour at any point due to any reason.

Rules & Regulations: (For Participants)

•  Participant will have to follow the instructions clearly and quietly given by the Instructors/Leaders.
• Any Misbehave during the camp will lead to cancellation of the participant & participant may be ordered to leave the campsite/Hotel/Trek at any time.
• Sitting arrangements in Bus/Winger/Traveller will be on rotation basis. Do not demand for group sitting arrangement during travelling. Your Camp Escort/Instructor will guide you for this and we need to cooperate with them.
• Accommodation is based on sharing based. As per the situation, Accommodation may change and participants need to cooperate with Participants/Instructors.
• Participants have to keep the Camp site area/Rooms/Tents neat and clean.
• Do not leave the Camp site area/Hotel/Trek without any permission from the Camp manager/Instructors.
• Participants have to take care of their valuable things. For any kind of missing items, Polo safari is not responsible.
•  If Participant will be found having any type of Narcotic drugs, Alcoholic items, Tobacco items and Smoking items during these days, inside or outside the campsite area that will directly lead to cancellation of the participant and no refund will be paid.